Terms and Conditions

Terms and Conditions

  • Terms and Condition of Use
  • Terms and Condition of Sale
  • Delivery, Risk, and Ownership
  • Our liability

1.Terms and Condition of Website Use 

These terms & conditions set out the basis on which you can visit and use our website www.zainauae.com (“website“). Please read them carefully as they contain important information

If you have any queries regarding these terms & conditions or have any comments or complaints regarding our website, please email us at info@zainauae.com or call us on +971 526501650.

You are provided access to this website in accordance with these terms and conditions. There may be legal notices on other areas of this website which relate to your use of this website, all of which will, together with these terms and conditions govern your use of this website. If you choose to access this website that will be considered as acknowledgment of acceptanceyou that you have read and agree to the terms presented in the Terms and Conditions herewith where if you have access this website from outside the UAE, you are responsible for compliance with laws of the country from which you access this website along with your acknowledgment of acceptanceyou that you have read and agree to the terms presented in the Terms and Conditions herewith. 

We reserve the right at any time to: modify or withdraw this website (or any part thereof) without notice to you and we shall not be liable to you for any such modification or withdrawal; and/or change these terms and conditions from time to time and your continued use of this website (or any part thereof) following such change will be deemed to be your acceptance of such change. Each time you place an order with us, you should check these terms and conditions to ensure you understand the terms which apply at that time. By placing any orders through our website, you warrant that: you are legally capable of entering into binding contracts; the personal information which you provide when you register as a customer is true, accurate, current and complete in all respects; and you agree not to impersonate any other person or entity or to use a false name or a name that you are not authorized to use.

2.Terms and Conditions of Sale

Products

All products shown on our website are subject to the stock availability. 

Please note that we make all reasonable efforts to ensure that all descriptions and graphical representations of the products correspond to the actual products, images of goods are for illustrative purposes only and your products may vary slightly from those images. We reserve the right to change prices and to add, modify or remove any special offers through our website at any time.

Please be advised that our products may contain allergens, including milk, soy, nuts and gluten.

Placing an order

When placing an order with us, you are requested to read and agree to these terms and conditions. Any orders placed by you must be placed in accordance with these terms and conditions. in the case that you required more details regarding  our terms and conditions please contact at info@zainauae.com or call us on +971 526501650 before you place an order. 

Acceptance of your order

After receipt of your order we will send you an order acknowledgement email detailing the product(s) you have ordered and confirming the prices of the products. If you do not receive this order acknowledgement email within 24 hours of placing your order please contact info@zainauae.com or call us on +971 526501650.

We reserve the right to decline any order you place. If we, for any reason, do not accept or cannot fulfil your order, no payment shall be taken under normal circumstances. If we have taken payment any such sums shall be refunded as soon as possible and in any event within 14 days. 

Delivery, Risk and Ownership

Your order will be fulfilled by the estimated delivery date set out in the dispatch confirmation, unless prevented by circumstances beyond our reasonable control.  If we are unable to meet the estimated delivery date because of such circumstances, we will contact you with a revised estimated delivery date. Whilst we make every effort to deliver all your goods in the agreed time, we will not be liable if we fail to do so in part or in full due to circumstances beyond our control.

We will deliver the products to the address you give us.  Delivery will be completed once we have delivered the products to the address including, where relevant, any alternative address provided in your order.  

The products will be your responsibility from completion of delivery.

You shall only own the products once we have received payment in full of all sums due in respect of them, including all delivery charges if applicable.